CRM Services

Customer Relationship Management (CRM) allows your business to build connections with your customers, which leads to customer loyalty. Customer loyalty is gained through trust and a business’s ability to repeatedly meet and exceed a customer’s expectations. When customers trust a brand, they are more likely to become loyal customers who continuously buy from your brand.

A business’s continued growth relies on customer loyalty. Statistics drive home this point by revealing that repeat customers make up 65% of a company’s business and that increasing customer retention by 5% can boost a business’s profits anywhere from 25% to 95%. Statistics also reveal that repeat customers spend more than non-repeat customers, usually spending an average of 33% more on purchases.

To drive home the importance of customer loyalty, 82% of businesses acknowledge that customer retention costs them less money than customer acquisition. A statistic on customer acquisition shows that acquiring a new customer can cost seven times more than simply selling to a consumer who has already purchased from your business.

The importance of customer retention and loyalty remains clear. A custom CRM system can help you optimize customer relationships and maximize profits. A CRM consultant can help you improve customer service with a custom CRM solution.

At Exo Agency, we can help you set up a CRM system to help you interact confidently with customers, track customer interactions, and streamline processes. Your business will thank you as you see an increase in sales and profits.